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Please see this intro video:
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Browse the knowledge base
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Card Appearance
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Interface
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Anki Ecosystem
- Windows Phone & Windows RT
- Accessing introductory videos without using YouTube
- Can I run my own AnkiWeb?
- Are there limits on file sizes on AnkiWeb?
- Can I use Anki in a company or school?
- I'm going on vacation. Can I pause the scheduler?
- Can I use Anki on a Chromebook?
- Why does AnkiMobile cost more than a typical mobile app?
- Cards disappearing and reappearing
- How can I delete my AnkiWeb account?
- AnkiDroid has a separate support site
- Can I disable the scheduling algorithm?
- Note types with strange names
- How can I donate?
- AnkiWeb account removal
- Apple Watch Support
- AnkiApp is not part of the Anki ecosystem
- AnkiWeb and this support site use different accounts
- Email verification
- Text and images are blurry on Windows
- Arch Linux has packaged an alpha build that could cause data loss
- "Error establishing a secure connection." when syncing
- Third party Linux packages and source builds are not supported
- Installing AnkiMobile on multiple devices
- The Anki 2.1 scheduler
- AnkiUniversal is not supported here
- AnkiMobile beta testing
- We do not make robots
- Anki 2.0 add-ons
- Timezone handling changes
- Anki 2.0 support has ended
- The legacy editor in AnkiMobile will be removed soon
- Migrating add-on support from this site
- Support has moved to forums.ankiweb.net
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Problems
- Anki says my clock is wrong
- Anki's not showing me all my cards!
- Errors when downloading shared decks/plugins or syncing
- Automatically switching language when adding
- Cards are being placed in the "Default" deck
- A translation is wrong in Anki's interface
- Problems inputting Japanese text
- Media is not being uploaded to AnkiWeb
- Characters are cut off
- Errors when importing (invalidTempFolder)
- Sounds/images are not appearing on AnkiWeb or the mobile clients
- Extra characters appearing on cards
- Extra copies of a card are coming up
- "Sync Failed. After syncing, the collection was in an inconsistent state."
- How can I recover cards or decks?
- Stats screen shows negative review time
- Restoring an Automatic Backup (Recovering from Data Loss)
- Syncing errors with older Macs
- I created reversed cards, but they're not showing up!
- Requesting a refund for AnkiMobile
- KeyError: 'delays' for people who also use AnkiDroid
- A deck I want has disappeared from AnkiWeb
- Unexpected empty cards when using cloze deletion
- Windows permission problems
- My antivirus program says Anki is infected!
- Sound/image media files have gone missing!
- Sounds don't play automatically in AnkiMobile
- macOS Sierra's Documents in iCloud feature can cause data loss
- 'Syncing failed: Connection timed out' errors when syncing
- Anki not picking up GTK theme on Gnome/Linux
- Image occlusion cards not showing up properly on AnkiMobile
- "DatabaseError: database disk image is malformed" when syncing
- A shared deck is not showing images/playing audio
- "Some updates were ignored because note type has changed"
- Retrieving AnkiMobile crash logs
- Errors when recording
- Screenshots large and blurry on retina displays
- "OperationalError: database is locked" appears
- Cards are reversed / appearing twice
- Anki must be able to connect to a local port
- Outlook.com silently discards email
- The night mode add-on creates invisible text
- When problems occur
- Shared decks with broken Javascript
- New cards with a due number >= 1,000,000
- AnkiWeb media syncing incident 2019-06-05
- AnkiMobile interface language
- When Anki doesn't start on Windows (debugging steps)
- Card template has a problem
- Anki failing to start on some Windows 7/8 machines
- Media files may take time to sync
- No cloze found on card
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Collection Management
- Hiding Decks
- Resetting progress in a deck
- Removing duplicate note types
- Unused tags remain in browser list
- Making subdecks top-level decks again
- Can I sync only some of my decks?
- How can I work with someone else to create a deck?
- Merging/combining two decks
- Printing cards in your collection
- Synchronizing multiple profiles
- Splitting a field into multiple fields
- Settings for using Anki to prepare for a large exam
- How do I move cards between decks?