Knowledge Base / Problems

52 articles in the Problems section in our Knowledge Base.

• Anki says my clock is wrong

  First published March 03, 2013. Updated: April 03, 2018

• Anki's not showing me all my cards!

  First published March 03, 2013. Updated: June 03, 2019

• Errors when downloading shared decks/plugins or syncing

  First published March 04, 2013. Updated: June 06, 2014

• Automatically switching language when adding

  First published March 07, 2013. Updated: March 07, 2013

• Cards are being placed in the "Default" deck

  First published March 18, 2013. Updated: November 24, 2018

• A translation is wrong in Anki's interface

  First published March 22, 2013. Updated: March 22, 2013

• Problems inputting Japanese text

  First published March 26, 2013. Updated: March 26, 2013

• Media is not being uploaded to AnkiWeb

  First published April 04, 2013. Updated: April 04, 2013

• Characters are cut off

  First published April 15, 2013. Updated: March 08, 2018

• Errors when importing (invalidTempFolder)

  First published November 07, 2013. Updated: November 07, 2013

• Sounds/images are not appearing on AnkiWeb or the mobile clients

  First published April 18, 2013. Updated: April 18, 2013

• Extra characters appearing on cards

  First published November 10, 2013. Updated: May 15, 2018

• Extra copies of a card are coming up

  First published April 21, 2013. Updated: October 11, 2019

• "Sync Failed. After syncing, the collection was in an inconsistent state."

  First published May 17, 2013. Updated: February 23, 2015

• How can I recover cards or decks?

  First published September 10, 2013. Updated: December 14, 2013

• Stats screen shows negative review time

  First published October 25, 2013. Updated: October 25, 2013

• Restoring an Automatic Backup (Recovering from Data Loss)

  First published October 26, 2013. Updated: October 25, 2021

• Syncing errors with older Macs

  First published October 18, 2014. Updated: October 18, 2014

• I created reversed cards, but they're not showing up!

  First published December 28, 2013. Updated: February 14, 2018

• Requesting a refund for AnkiMobile

  First published June 07, 2014. Updated: October 12, 2018

• KeyError: 'delays' for people who also use AnkiDroid

  First published February 21, 2015. Updated: February 21, 2015

• A deck I want has disappeared from AnkiWeb

  First published March 24, 2015. Updated: March 24, 2015

• Unexpected empty cards when using cloze deletion

  First published May 28, 2015. Updated: May 28, 2015

• Windows permission problems

  First published August 08, 2015. Updated: December 08, 2017

• My antivirus program says Anki is infected!

  First published March 31, 2016. Updated: March 31, 2016

• Sound/image media files have gone missing!

  First published April 04, 2016. Updated: February 18, 2019

• Sounds don't play automatically in AnkiMobile

  First published May 01, 2016. Updated: May 01, 2016

• macOS Sierra's Documents in iCloud feature can cause data loss

  First published December 09, 2016. Updated: January 29, 2017

• 'Syncing failed: Connection timed out' errors when syncing

  First published February 04, 2017. Updated: September 01, 2017

• Anki not picking up GTK theme on Gnome/Linux

  First published February 14, 2017. Updated: February 14, 2017