Knowledge Base / Problems

52 articles in the Problems section in our Knowledge Base.

• Image occlusion cards not showing up properly on AnkiMobile

  First published May 05, 2017. Updated: May 14, 2017

• "DatabaseError: database disk image is malformed" when syncing

  First published May 22, 2017. Updated: July 26, 2021

• A shared deck is not showing images/playing audio

  First published August 31, 2017. Updated: September 02, 2017

• "Some updates were ignored because note type has changed"

  First published September 05, 2017. Updated: April 18, 2019

• Retrieving AnkiMobile crash logs

  First published October 12, 2017. Updated: October 12, 2017

• Errors when recording

  First published December 24, 2017. Updated: September 03, 2019

• Screenshots large and blurry on retina displays

  First published February 01, 2018. Updated: January 28, 2020

• "OperationalError: database is locked" appears

  First published March 12, 2018. Updated: July 30, 2019

• Cards are reversed / appearing twice

  First published March 21, 2018. Updated: April 05, 2019

• Anki must be able to connect to a local port

  First published June 29, 2018. Updated: November 16, 2019

• Outlook.com silently discards email

  First published August 10, 2018. Updated: March 09, 2019

• The night mode add-on creates invisible text

  First published August 20, 2018. Updated: August 20, 2018

• When problems occur

  First published March 04, 2019. Updated: June 23, 2019

• Shared decks with broken Javascript

  First published April 26, 2019. Updated: April 26, 2019

• New cards with a due number >= 1,000,000

  First published May 27, 2019. Updated: May 27, 2019

• AnkiWeb media syncing incident 2019-06-05

  First published June 05, 2019. Updated: June 05, 2019

• AnkiMobile interface language

  First published October 03, 2019. Updated: May 01, 2020

• When Anki doesn't start on Windows (debugging steps)

  First published November 25, 2019. Updated: December 10, 2019

• Card template has a problem

  First published February 08, 2020. Updated: February 08, 2020

• Anki failing to start on some Windows 7/8 machines

  First published April 19, 2020. Updated: April 19, 2020

• Media files may take time to sync

  First published May 06, 2020. Updated: June 29, 2020

• No cloze found on card

  First published May 14, 2020. Updated: May 14, 2020