Problems

52 articles in this section

Image occlusion cards not showing up properly on AnkiMobile

Published May 05, 2017 · Updated May 14, 2017
"DatabaseError: database disk image is malformed" when syncing

Published May 22, 2017 · Updated July 26, 2021
A shared deck is not showing images/playing audio

Published August 31, 2017 · Updated September 02, 2017
"Some updates were ignored because note type has changed"

Published September 05, 2017 · Updated April 18, 2019
Retrieving AnkiMobile crash logs

Published October 12, 2017 · Updated October 12, 2017
Errors when recording

Published December 24, 2017 · Updated September 03, 2019
Screenshots large and blurry on retina displays

Published February 01, 2018 · Updated January 28, 2020
"OperationalError: database is locked" appears

Published March 12, 2018 · Updated July 30, 2019
Cards are reversed / appearing twice

Published March 21, 2018 · Updated April 05, 2019
Anki must be able to connect to a local port

Published June 29, 2018 · Updated November 16, 2019
Outlook.com silently discards email

Published August 10, 2018 · Updated March 09, 2019
The night mode add-on creates invisible text

Published August 20, 2018 · Updated August 20, 2018
When problems occur

Published March 04, 2019 · Updated June 23, 2019
Shared decks with broken Javascript

Published April 26, 2019 · Updated April 26, 2019
New cards with a due number >= 1,000,000

Published May 27, 2019 · Updated May 27, 2019
AnkiWeb media syncing incident 2019-06-05

Published June 05, 2019 · Updated June 05, 2019
AnkiMobile interface language

Published October 03, 2019 · Updated May 01, 2020
When Anki doesn't start on Windows (debugging steps)

Published November 25, 2019 · Updated December 10, 2019
Card template has a problem

Published February 08, 2020 · Updated February 08, 2020
Anki failing to start on some Windows 7/8 machines

Published April 19, 2020 · Updated April 19, 2020
Media files may take time to sync

Published May 06, 2020 · Updated June 29, 2020
No cloze found on card

Published May 14, 2020 · Updated May 14, 2020

AnkiMobile (iPhone/iPad) Support

Problems

Image occlusion cards not showing up properly on AnkiMobile

"DatabaseError: database disk image is malformed" when syncing

A shared deck is not showing images/playing audio

"Some updates were ignored because note type has changed"

Retrieving AnkiMobile crash logs

Errors when recording

Screenshots large and blurry on retina displays

"OperationalError: database is locked" appears

Cards are reversed / appearing twice

Anki must be able to connect to a local port

Outlook.com silently discards email

The night mode add-on creates invisible text

When problems occur

Shared decks with broken Javascript

New cards with a due number >= 1,000,000

AnkiWeb media syncing incident 2019-06-05

AnkiMobile interface language

When Anki doesn't start on Windows (debugging steps)

Card template has a problem

Anki failing to start on some Windows 7/8 machines

Media files may take time to sync

No cloze found on card

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