New account created on ankiweb and ankimobile but login fails on both

Jon Cohen's Avatar

Jon Cohen

25 Apr, 2020 06:53 AM

Hi there,
Downloaded Anki on MacOS 10.14.6 a couple of days ago, downloaded a couple of decks then started making cards in my own.
I just downloaded AnkiMobile for my iPhone.
I registered an account and verified the email address.
I can't synchronise - both the computer and mobile apps don't recognise my username / pwd.
I've managed to get my deck onto the phone via iTunes, but I really need the cloud sync moving forwards.
Any ideas? Thanks in advance,
Noob

  1. Support Staff 1 Posted by Damien Elmes on 25 Apr, 2020 10:33 PM

    Damien Elmes's Avatar

    Hi Jon,

    You don't have an account at the email address you're writing from - please make sure you signed up on ankiweb.net and not some other site

    https://docs.ankimobile.net/#/getting-started?id=cloud-sync

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