or Create a profile

Home → Community →

I don't have access to my old data and deck

nasrabadi's Avatar

nasrabadi

02 Feb, 2020 08:18 AM

i am an older users in anki
yesterday i login anki mobile app and then webanki
but!
but!
all of my decks was deleted :(((((((
and i haven't them
help meeeeeeeeeee plZZzzZ
what shoude i do????

  1. Support Staff 1 Posted by Damien Elmes on 02 Feb, 2020 09:50 AM

    Damien Elmes's Avatar

    Anki Ecosystem » AnkiWeb account removal

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

  • New Issue

  • Conversation Started

    A conversation has been started with the Anki staff to resolve this discussion.

  • Close the discussion

Private Permissions

This discussion is private. Only you and Anki support staff can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

02 Jun, 2020 02:35 PM Accidentally synchronized wrong deck to anki web - how can I restore the old one?
02 Jun, 2020 02:03 PM "Cards mapped to nothing will be deleted" when changing card type
02 Jun, 2020 01:57 PM Network Error
02 Jun, 2020 01:30 PM When add more than 20 short videos into one anki deck, Anki iOS is not able to play all videos correctly.
02 Jun, 2020 01:19 PM image doesn't show

Recent Articles

Anki 2.0 support has ended
Media files may take time to sync
No cloze found on card
AnkiMobile interface language
Timezone handling changes