problems starting on windows [debug steps]

Sam's Avatar


23 May, 2013 06:38 AM

This comment was split from the discussion: 2.0.9 Beta (Windows/Mac/Linux, May 20)

I check with my computer and it seems that Anki starts for a second and then disappears from the processes in Task Manager. I have windows btw. And I had the problem with earlier versions as well.

  1. Support Staff 1 Posted by Damien Elmes on 23 May, 2013 06:41 AM

    Damien Elmes's Avatar

    Please ensure you're on the latest Anki 2.1 version. Instead of running Anki directly, please use Start>Run and type cmd.exe. When a console window appears, please type

    cd \program files\anki

    If that doesn't work, please try

    cd \program files (x86)\anki

    Presumably Anki will fail to open like before. But it should give you some lines of debugging info; please paste what you see here.

  2. 2 Posted by Adam Pettway on 24 May, 2013 02:09 AM

    Adam Pettway's Avatar

    This is the results I got from following through with that you said.

  3. Support Staff 3 Posted by Damien Elmes on 24 May, 2013 05:23 AM

    Damien Elmes's Avatar

    Please give the latest beta a go (non-console version) and let me know if it doesn't fix the problem.

  4. 4 Posted by Adam Pettway on 24 May, 2013 10:46 AM

    Adam Pettway's Avatar

    It works properly now, thank you!

  5. Soren Bjornstad closed this discussion on 24 May, 2013 08:10 PM.

  6. Soren Bjornstad re-opened this discussion on 30 Sep, 2013 09:35 PM

  7. Damien Elmes closed this discussion on 01 Oct, 2013 06:15 AM.

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