Due counts not syncing

Jian's Avatar


31 May, 2019 05:52 AM

This comment was split from the discussion: Experimental scheduler

I'd suggest you force a one way sync to get all clients back into a known state, then see if it happens again.

I forced a one-way sync and the problems persisted.

Then, after another day of reaching the daily limits on iOS, syncing the iOS client, and then syncing the desktop client, I still see more cards to be learned and reviewed on the desktop client.

  1. Support Staff 1 Posted by Damien Elmes on 31 May, 2019 05:55 AM

    Damien Elmes's Avatar

    Do you have any add-ons installed? If so, please try reproduce the problem without them, as if anything is marking the decks as modified more recently, it will result in the daily counts not syncing across.

  2. 2 Posted by Jian on 31 May, 2019 06:44 AM

    Jian's Avatar

    Just https://ankiweb.net/shared/info/266436365, which, as far as I can tell, doesn't modify the data. I'll disable it now and see if the issues continues tomorrow.

  3. Support Staff 3 Posted by Damien Elmes on 01 Jun, 2019 05:58 AM

    Damien Elmes's Avatar

    If problems persist, please check the deck list on AnkiWeb after you've synced one client but before you've synced the other, as that will narrow down the problem to the to AnkiWeb or from AnkiWeb step.

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