Problems syncing / accessing

Damien Elmes's Avatar

Damien Elmes

04 Jan, 2017 08:23 AM

Hi all,

We recently switched DNS records for the Anki domains. Usually this would be a smooth transition with no interruption to service, but unfortunately the previous provider handles this terribly - instead of continuing to respond to queries for the few days it takes to fully transition over, they immediately start returning errors. I've reported the issue to them, but they do not seem to be interested in fixing it, so unfortunately we're stuck in a situation where some users will have trouble accessing the site for up to 48 hours while the transition completes.

If you are receiving errors when accessing AnkiWeb, it is possible to work around. Your ISP's servers have cached the old location of the DNS records, but Google's DNS has an up to date copy. If you switch to Google's free DNS servers for the next few days, it should fix the problem. Google provide a guide for how to change the DNS servers on common platforms. Please be careful when making any changes.

If you do not feel comfortable making changes, the problem should resolve itself within 48 hours. Sorry for the inconvenience :-(

  1. Damien Elmes closed this discussion on 04 Jan, 2017 09:13 AM.

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