Lost all my Akni-Data Online

Julius Mihr's Avatar

Julius Mihr

09 Jun, 2020 12:25 PM

Dear Anki-Team,

last October I was asked to login into Anki to not get my Anki cards erased. Which I did, but in the past months I wasnt in need to learn more Portuguese, so I havent used Anki since the Login to prevent the eradication of my flash cards. Two days ago my brother told me, that there is no Online support anymore and I was about to secure my cards offline. But I had to notice that on my Anki Account are no more online cards saved.

It just have been 300 cards, but I made them out of my everyday life and need in Brazil, all the work I've done there would be missing. Is there any chance you might have a 1-2 year old Backup ob my Flashcards somewhere? Hence then I havent added anything new.

Thank you so much for at least trying to help me :)

  1. Support Staff 1 Posted by Damien Elmes on 09 Jun, 2020 11:15 PM

    Damien Elmes's Avatar

    You may be able to recover the cards if they are on one of your devices:

    AnkiWeb account removal

  2. 2 Posted by Julius Mihr on 09 Jun, 2020 11:23 PM

    Julius Mihr's Avatar

    Nope, my devices are in Brazil or already reinstalled, so my cards are gone for good?

  3. Support Staff 3 Posted by Damien Elmes on 09 Jun, 2020 11:31 PM

    Damien Elmes's Avatar

    I'm afraid if you did not back up your material, there is no way to recover it.

  4. 4 Posted by Julius Mihr on 10 Jun, 2020 10:50 AM

    Julius Mihr's Avatar

    Thank you for your fast answer :) Take care and nice Project you have their, helped me a lot with Portuguese ;)

  5. Support Staff 5 Posted by Damien Elmes on 11 Jun, 2020 10:35 AM

    Damien Elmes's Avatar

    No problem, I'm glad to hear Anki helped you in your Portuguese :-)

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