Confirmation Email

pumpkinemily's Avatar


05 Jun, 2020 12:27 AM

Hello, two days ago I created an account. I didn't receive an email so I resent one but still have not received a confirmation email.

  1. Support Staff 1 Posted by Damien Elmes on 05 Jun, 2020 09:24 AM

    Damien Elmes's Avatar

    It appears to have been accepted by your email provider - please check your spam folder.

  2. 2 Posted by pumpkinemily on 05 Jun, 2020 01:49 PM

    pumpkinemily's Avatar

    It’s not in my spam folder either.

  3. 3 Posted by pumpkinemily on 06 Jun, 2020 04:23 AM

    pumpkinemily's Avatar

    Hi Mr. Elmes, for some reason I'm not getting any confirmation email. Any
    help would be appreciated.

    Thank you,

  4. 4 Posted by pumpkinemily on 06 Jun, 2020 09:42 PM

    pumpkinemily's Avatar

    Hello, I've tried to resend the email but it still won't send. I also bought the app so I'd really appreciate help so I can use Anki.


    P.S. Nevermind, I was able to find them. For some reason they went into my trash bin, not my inbox or spam.

  5. Support Staff 5 Posted by Damien Elmes on 07 Jun, 2020 11:42 PM

    Damien Elmes's Avatar

    Strange, perhaps you have some filtering rules in gmail set up? Glad to hear you're up and running now in any case.

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