Have not receive email verification for new account.

Mark Furmanek's Avatar

Mark Furmanek

07 Mar, 2020 04:41 PM

Hello - I created a new account on AnkiWeb yesterday, 3/6/2020, to utilize AnkiWeb to sync decks created in Anki Desktop to the mobile AnkiDroid app on my Android phone.

However, I have not yet received my verification email. I tried to change the password, and did receive an email that with a link "Verify Email", which, when clicked, allowed me to change my password. Now, I can log into the AnkiWeb account, but anytime I try to click "Deck" or "Add Card", I am redirected to the Email Sent page.

My account username is: [email blocked]

Please send the promised email, or advise me what to do to proceed with using AnkiWeb.

Thanks.

  1. Support Staff 1 Posted by Damien Elmes on 08 Mar, 2020 10:21 PM

    Damien Elmes's Avatar

    Your email provider is not accepting our emails. Please either ask them to start accepting email sent from 23.249.217.77, or change to a different email address in the Account tab of ankiweb.net

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