My card decks disappeared from my account

Sarah 's Avatar

Sarah

14 Nov, 2019 05:36 AM

Hi - I have logged into my existing AnkiWeb account after almost a year of not using it. When I got into my account there are no card decks present. I made multiple card decks almost a year ago but there is nothing showing. It's as if it is a new/unused account. Is there any way for my cards to be retrieved? I would like to use them again.

Thanks,
Sarah

  1. Support Staff 1 Posted by Damien Elmes on 14 Nov, 2019 09:11 AM

    Damien Elmes's Avatar

    I'm afraid you will only be able to recover your data if you have a backup on one of your devices:

    AnkiWeb account removal

  2. 2 Posted by Sarah Abuharaz on 14 Nov, 2019 05:57 PM

    Sarah Abuharaz's Avatar

    Hi Damien,

    How do I know if my cards are backed up?

  3. Support Staff 3 Posted by Damien Elmes on 14 Nov, 2019 08:34 PM

    Damien Elmes's Avatar

    If you have Anki installed on your devices, you can look for automatic backups it may have taken:

    Restoring an Automatic Backup (Recovering from Data Loss)

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