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14 Nov, 2019 05:36 AM
Hi - I have logged into my existing AnkiWeb account after almost a year of not using it. When I got into my account there are no card decks present. I made multiple card decks almost a year ago but there is nothing showing. It's as if it is a new/unused account. Is there any way for my cards to be retrieved? I would like to use them again.
on 14 Nov, 2019 09:11 AM
I'm afraid you will only be able to recover your data if you have a backup on one of your devices:
AnkiWeb account removal
on 14 Nov, 2019 05:57 PM
How do I know if my cards are backed up?
on 14 Nov, 2019 08:34 PM
If you have Anki installed on your devices, you can look for automatic backups it may have taken:
Restoring an Automatic Backup (Recovering from Data Loss)
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