When add more than 20 short videos into one anki deck, Anki iOS is not able to play all videos correctly.

edwardweiliao's Avatar


26 May, 2020 10:44 PM

See attachment picture, for the first 20 videos, Anki can play them correctly, but not able to play the rest of them.
If I restart the App, Anki can play the remain videos correctly, so it is not a problem of video.

  1. 1 Posted by edwardweiliao on 26 May, 2020 10:54 PM

    edwardweiliao's Avatar

    If you need the deck file to reproduce the issue, I will find a way to send.
    I am using the latest version of Anki iOS, thanks.

  2. Support Staff 2 Posted by Damien Elmes on 27 May, 2020 10:57 AM

    Damien Elmes's Avatar

    AnkiMobile uses HTML5 video tags to play these videos, so I'm afraid this is likely a bug in iOS's web display engine. Perhaps updating to the latest iOS and latest AnkiMobile will help, if you have not already done so?

  3. 3 Posted by edwardweiliao on 27 May, 2020 01:40 PM

    edwardweiliao's Avatar

    I just tried Anki iOS 2.0.63 with iOS 13.5, I can still find this problem.

  4. Support Staff 4 Posted by Damien Elmes on 28 May, 2020 09:59 AM

    Damien Elmes's Avatar

    If you can get a deck to me with about 40 videos that demonstrates the problem, I will see if there is anything I can do.

  5. 5 Posted by edwardweiliao on 28 May, 2020 12:33 PM

    edwardweiliao's Avatar

    Sure, this deck contains more than 70 cards.
    If you can not get it downloaded, please send me a mail.


  6. Support Staff 6 Posted by Damien Elmes on 29 May, 2020 10:20 AM

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    Thanks Edward, I've successfully downloaded the file, and will let you know if I find a workaround.

  7. Support Staff 7 Posted by Damien Elmes on 02 Jun, 2020 07:06 AM

    Damien Elmes's Avatar

    I think I have fixed this in the latest beta. Would you like to give it a try?

    AnkiMobile beta testing

  8. 8 Posted by edwardweiliao on 02 Jun, 2020 01:30 PM

    edwardweiliao's Avatar

    This comment was split into a new private discussion: When add more than 20 short videos into one anki deck, Anki iOS is not able to play all videos correctly.

    Great, just send you a ticket for beta testing.

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