Login Failed

Jonathan's Avatar

Jonathan

23 Apr, 2020 12:09 PM

I cannot log in using ankimobile. My username and password are correct. I double checked and am able to login on ankiweb. When I try to do so on ankimobile I get "Login Failed Incorrect username or password. Please try again" This doesn't work my my second account either.

  1. 1 Posted by colton on 23 Apr, 2020 01:41 PM

    colton's Avatar

    I’m having the same issue,I’ve reset my psw multiple times.

  2. Support Staff 2 Posted by Damien Elmes on 24 Apr, 2020 10:24 AM

    Damien Elmes's Avatar

    I can't seem to reproduce this I'm afraid. Please try changing your password to something else in the Account tab of ankiweb.net, then attempt to sync again - does that help?

  3. Support Staff 3 Posted by Damien Elmes on 24 Apr, 2020 10:33 AM

    Damien Elmes's Avatar

    Ok, I have managed to reproduce it. If you make a mistake entering your password the first time, the same mistaken password is getting reused when you try again. Please force close the app, and then after starting it again, tap on sync, and provided you enter the password correctly it should work. If you make a mistake, please repeat the force-close process.

    https://support.apple.com/en-au/HT201330

    Sorry for the confusion here, and I'll fix this bug in the next update.

  4. 4 Posted by D Anderson on 24 Apr, 2020 09:17 PM

    D Anderson's Avatar

    The force close app on my iPhone technique worked for me. Thanks!

  5. Support Staff 5 Posted by Damien Elmes on 25 Apr, 2020 09:59 PM

    Damien Elmes's Avatar

    A fix for this issue is in 2.0.61, which is now available for download from the app store.

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