logging in on the smart phone

Marvin Ziegler's Avatar

Marvin Ziegler

27 Mar, 2020 03:14 AM

I recently had to replace my iPhone since it was lost and not returned. So upon downloading the anki app again on the new iPhone, I'm not able to log into it; the app doesn't accept my password, yet I can log into anki using a webbrowser (Safari) on the MacBook Air. This problem persists after resetting the password.

Would anybody happen to know how to get around this roadblock?

Thanks in advance. :-)

  1. Support Staff 1 Posted by Damien Elmes on 27 Mar, 2020 06:32 AM

    Damien Elmes's Avatar

    Hi Marvin,

    That's strange - if you change your password to something else in the Account tab of ankiweb.net, does that resolve the issue?

  2. 2 Posted by MARVIN ZIEGLER on 27 Mar, 2020 07:33 AM

    MARVIN ZIEGLER's Avatar

    Damien,

    I just now tried resetting the password again. That did the trick, and so now it’s downloading to the iPhone.

    Thanks for the help :-)

    Marvin Ziegler
    [email blocked]
    (816) 223 5703

  3. Support Staff 3 Posted by Damien Elmes on 28 Mar, 2020 03:20 AM

    Damien Elmes's Avatar

    Glad to hear that's sorted it :-)

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