Not syncing

ShaRina Neal's Avatar

ShaRina Neal

23 Jan, 2020 12:54 AM

I purchased the Anki unlimited so that I can use my decks on my phone. I synced the online site and the phone version, logged out and back in on both and I still can not see my online decks on my phone. Can you please help.

  1. Support Staff 1 Posted by Damien Elmes on 23 Jan, 2020 07:05 AM

    Damien Elmes's Avatar
  2. 2 Posted by ShaRina Neal on 23 Jan, 2020 02:55 PM

    ShaRina Neal's Avatar

    Thank you. What about the Anki Mobile App, will that one sync?

  3. Support Staff 3 Posted by Damien Elmes on 24 Jan, 2020 08:08 AM

    Damien Elmes's Avatar

    Yes, AnkiMobile is designed to sync with the computer version of Anki via AnkiWeb.

  4. 4 Posted by ShaRina Neal on 24 Jan, 2020 02:18 PM

    ShaRina Neal's Avatar

    Thanks. I’ll just purchase that one.

  5. Support Staff 5 Posted by Damien Elmes on 25 Jan, 2020 10:51 PM

    Damien Elmes's Avatar

    Thank you for your support, and please let me know if you run into any issues.

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