Anki Windows 10 Not Syncing

Imad's Avatar

Imad

01 Jun, 2020 08:59 PM

So, I can not sync from desktop. I've been enable to do so from mobile, so it's not a network issue. My version's 2.1.26

Also "allowed" anki through both private and public in firewall, and I have no antivirus.

I've been trying for so long in vain, please help!

  1. 1 Posted by addons_zz on 02 Jun, 2020 12:31 AM

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    See When problems occur

    What is happening? How it does not sync? Any errors?

  2. 2 Posted by Imad on 02 Jun, 2020 10:03 AM

    Imad's Avatar

    it shows this:

  3. Support Staff 3 Posted by Damien Elmes on 02 Jun, 2020 10:33 AM

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  4. Support Staff 4 Posted by Damien Elmes on 02 Jun, 2020 10:34 AM

    Damien Elmes's Avatar

    Please check the about screen - does it say 2.1.26 or 2.0.x? If it does say 2.1.26, please make sure your antivirus program is not blocking Anki.

    'Syncing failed: Connection timed out' errors when syncing

  5. 5 Posted by Imad on 02 Jun, 2020 11:05 AM

    Imad's Avatar

    yes, it's the latest version, I have no antivirus installed.

  6. 6 Posted by addons_zz on 02 Jun, 2020 06:33 PM

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    @Imad Windows 10 has a builtin Antivirus and a Firewall too. Try disabling them temporarily.

  7. 7 Posted by Imad on 21 Jun, 2020 12:18 AM

    Imad's Avatar

    Alright, so sorry for replying late.

    But, I tried both of those things and it's still not a success :(((

  8. 8 Posted by addons_zz on 21 Jun, 2020 07:22 PM

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    @Imad, please go to the menu Help -> About and show us a screenshot of that window.

  9. 9 Posted by Imad on 21 Jun, 2020 07:28 PM

    Imad's Avatar

    thank you for the reply!

    there was this copy debug info option, so i clicked on it, and pasting that info here as well. I have disabled all the add-ons for the time-being.

        
        Anki 2.1.26 (70784154) Python 3.8.1 Qt 5.12.6 PyQt 5.12.3
        Platform: Windows 10
        Flags: frz=True ao=True sv=1
        Add-ons, last update check: 2020-06-21 05:15:52
        
        
        ===Add-ons (active)===
        (add-on provided name [Add-on folder, installed at, version, is config changed])
        Image Occlusion Enhanced for Anki 21 alpha ['1374772155', 2019-09-19T22:05, 'None', '']
        
        ===IDs of active AnkiWeb add-ons===
        1374772155
        
        ===Add-ons (inactive)===
        (add-on provided name [Add-on folder, installed at, version, is config changed])
        '' ['popup_dictionary', 0, 'None', mod]
        '' ['put_ALL_due_learning_cards_first', 0, 'None', '']
        '' ['review_heatmap', 0, 'None', '']
        '' ['zoom', 0, 'None', '']
        Add Hyperlink ['318752047', 2019-10-28T08:17, 'None', '']
        Additional Card Fields Fork for 21 ['744725736', 2019-12-21T10:18, 'None', '']
        Advanced Browser ['874215009', 2019-04-11T02:05, 'None', '']
        Batch Editing ['291119185', 2019-09-19T22:04, 'None', '']
        Browser Resizer ['1435775540', 2019-11-12T22:22, 'None', '']
        Browser Search Box Quick Insert Tag Deck Notetype ['1052724801', 2020-01-20T01:46, 'None', mod]
        Browser TableEditor side-by-side horizontal split ['831846358', 2020-01-20T01:46, 'None', mod]
        Button Colours Good Again ['2494384865', 2019-03-02T08:15, 'None', '']
        Clickable Tags v10 ['380714095', 2019-07-18T10:26, 'None', '']
        Convert Subdecks to Tag Hierarchy ['Convert_Subdecks_to_Tags', 0, 'None', '']
        Create Filtered Deck from the Browser ['861263371', 2019-03-02T08:14, 'None', '']
        Customize Keyboard Shortcuts ['24411424', 2019-12-21T10:18, 'None', mod]
        Customize Sidebar ['1988760596', 2019-12-21T10:18, 'None', mod]
        Edit Field During Review Cloze ['385888438', 2019-07-24T07:37, 'None', '']
        Edit Field During Review ['1020366288', 2019-08-16T06:41, 'None', '']
        Export cards selected in the Browser ['1983204951', 2019-11-24T09:43, 'None', '']
        Extended Card Stats During Review ['1008566916', 2019-03-02T08:14, 'None', '']
        Extended Tag AddEdit Dialog ['1135507717', 2020-01-20T01:46, 'None', mod]
        Fastbar another toolbar for Anki 21 beta ['1955978390', 2019-03-18T00:42, 'None', '']
        Free Weekend - or Any Other Day ['742185195', 2019-09-29T05:15, 'None', mod]
        Frozen Fields ['516643804', 2019-04-27T22:28, 'None', '']
        Hierarchical Tags Addon 20 21 ['1835859645', 2019-11-24T11:01, 'None', '']
        Highlight Search Results in the Browser ['225180905', 2019-03-03T04:36, 'None', '']
        Hint Hotkeys ['1844908621', 2019-02-26T23:58, 'None', '']
        Image Style Editor ['1593969147', 2019-12-21T10:18, 'None', mod]
        ImageResizer ['1214357311', 2019-02-28T06:33, 'None', '']
        Load Balanced Scheduler ['208879074', 2019-07-24T07:37, 'None', '']
        Maximum image height in card editor ['229181581', 2019-03-08T01:34, 'None', mod]
        Mini Format Pack ['295889520', 2019-03-02T08:13, 'None', '']
        More Decks Stats and Time Left ['1556734708', 2020-01-16T02:49, 'None', '']
        More Overview Stats 21 ['738807903', 2019-02-26T23:51, 'None', mod]
        Night Mode ['z1496166067', 2019-04-23T18:37, 'None', '']
        Pokemanki for both Anki 20 and 21 ['633922407', 2019-10-28T08:18, 'None', '']
        Progress Bar ['2091361802', 2019-03-03T07:27, 'None', '']
        Puppy Reinforcement ['puppy_reinforcer', 0, 'None', mod]
        Quick Colour Changing ['2491935955', 2019-03-03T07:26, 'None', mod]
        ReMemorize Rescheduler with sibling and logging v121 ['323586997', 2019-11-24T09:43, 'None', mod]
        Refocus Card when Reviewing 21 ['1642550423', 2019-03-04T23:20, 'None', '']
        Reset Ease ['947935257', 2019-11-15T04:58, 'None', '']
        Special Fields ['1102281552', 2020-01-20T00:52, 'None', '']
        Speed Focus Mode (auto Good and Pause button) ['speedfocus_AnKing', 0, 'None', '']
        Speed Focus Mode ['speed_focus_mode', 2019-06-29T03:35, 'None', '']
        Syllabus - Anki Statistics and Export by Tag and Deck ['668156440', 2019-03-02T08:12, 'None', mod]
        Symbols ['1461102936', 2019-04-23T18:37, 'None', mod]
        Web Browser - Search terms Import texts and images automatically ['864545277', 2020-01-20T00:46, 'None', mod]
        add-on window search bar ['561945101', 2019-03-03T04:52, 'None', '']

    picture of about is attached

  10. Support Staff 10 Posted by Damien Elmes on 22 Jun, 2020 01:23 AM

    Damien Elmes's Avatar

    You could try the latest alpha: https://betas.ankiweb.net/#/

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