Deleted Deck

Nicole Aguirer's Avatar

Nicole Aguirer

27 May, 2020 01:27 PM

Anki deleted my deck when i synchronized with my phone. I lost hundreds of cards. I am panicking. It took hours and hours to create them. Can you please contact me immediately.

  1. 1 Posted by Nicole Aguirre on 27 May, 2020 01:30 PM

    Nicole Aguirre's Avatar

    Can someone please help me. This is unacceptable. It did not tell me anything would be deleted. There are HUDNREDS of cards. Please help me.

  2. 2 Posted by Nicole Aguirre on 27 May, 2020 01:39 PM

    Nicole Aguirre's Avatar

    Please help me. This is an emergency. I need help immediately.

     

    Sent from Mail for Windows 10

     

    From: Anki
    Sent: Wednesday, May 27, 2020 9:30 AM
    To: [email blocked]
    Subject: Deleted Deck

     

    Hello Nicole Aguirer!

     

    This is an automated response from Anki support.  Thank you very much for your inquiry.

    In most cases we'll get back to you within one business day.

     

    In the mean time, please take a look at the following support articles which may answer your question:

     

    - "Making subdecks top-level decks again" at https://anki.tenderapp.com/kb/collection-management/making-subdecks-top-level-decks-again

    - "Merging/combining two decks" at https://anki.tenderapp.com/kb/collection-management/mergingcombining-two-decks

    - "A deck I want has disappeared from AnkiWeb" at https://anki.tenderapp.com/kb/problems/a-deck-i-want-has-disappeared-from-ankiweb

     

     

    We'll send an email to you (at [email blocked]) when we update your support request.

    Alternatively, you can keep track of this conversation at https://anki.tenderapp.com/discussions/ankidesktop/41920-deleted-deck

     

    Thanks again!

     

  3. 3 Posted by addons_zz on 27 May, 2020 06:15 PM

    addons_zz's Avatar

    If you go to the menu File -> Switch Profile and hit the Open Backup button, can you find an earlier backup of your collection? (https://anki.tenderapp.com/discussions/ankidesktop/41464-deleted-cards)

  4. Support Staff 4 Posted by Damien Elmes on 28 May, 2020 10:10 AM

    Damien Elmes's Avatar

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