Help! Ank desktop crashes and won't come up

Sam's Avatar

Sam

23 May, 2020 09:40 PM

My Anki desktop is crashing and won't come up. Can it be fixed?
Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.24 (359b9f5c) Python 3.8.0 Qt 5.14.1 PyQt 5.14.1
Platform: Windows 10
Flags: frz=True ao=False sv=1
Add-ons, last update check: 2020-05-23 16:36:37

Traceback (most recent call last):
  File "aqt\main.py", line 497, in loadCollection
  File "aqt\main.py", line 632, in moveToState
  File "aqt\main.py", line 639, in _deckBrowserState
  File "aqt\deckbrowser.py", line 54, in show
  File "aqt\deckbrowser.py", line 109, in _renderPage
  File "lib\site-packages\anki\schedv2.py", line 269, in deckDueTree
  File "lib\site-packages\anki\sched.py", line 159, in deckDueList
  File "lib\site-packages\anki\schedv2.py", line 472, in _deckNewLimitSingle
  File "lib\site-packages\anki\decks.py", line 343, in confForDid
TypeError: 'NoneType' object does not support item assignment

when I check databases, it freezes up and crashes too

  1. Support Staff 1 Posted by Damien Elmes on 25 May, 2020 03:09 AM

    Damien Elmes's Avatar

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