My user name and password is not working for my iphone or my cpu

Scott Graves 's Avatar

Scott Graves

22 May, 2020 12:20 AM

My user name and log in is not working how can I retrieve this information

  1. 1 Posted by Birdella Kenney on 22 May, 2020 12:26 AM

    Birdella Kenney's Avatar

    I think my account has been de-activated. I'm not sure. How can I get it back?

  2. Support Staff 2 Posted by Damien Elmes on 22 May, 2020 01:39 AM

    Damien Elmes's Avatar

    You don't appear to have an account - you can create one at ankiweb.net

  3. 3 Posted by Birdella Kenney on 22 May, 2020 01:43 AM

    Birdella Kenney's Avatar

    Thanks!
        On Thursday, May 21, 2020, 09:40:03 PM EDT, Damien Elmes <[email blocked]> wrote:

      #yiv1201336464 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1201336464 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  4. 4 Posted by Birdella Kenney on 23 May, 2020 01:51 AM

    Birdella Kenney's Avatar

    Hi Damien,
    I am able to log in but when I try to sync I get this message.  Please see below.

        On Thursday, May 21, 2020, 09:40:03 PM EDT, Damien Elmes <[email blocked]> wrote:
     
      #yiv0139984541 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0139984541 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  5. 5 Posted by Margarita on 23 May, 2020 02:17 AM

    Margarita's Avatar

    This comment was split into a new discussion: Password issue

    My password doesn’t work with my iphone

  6. 6 Posted by Birdella Kenney on 23 May, 2020 11:25 PM

    Birdella Kenney's Avatar

    Damien,
    This is message I received when trying to log in?  So is there something you can do on your end to restore my account?

        On Thursday, May 21, 2020, 09:40:03 PM EDT, Damien Elmes <[email blocked]> wrote:
     
      #yiv5707454479 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5707454479 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  7. Support Staff 7 Posted by Damien Elmes on 25 May, 2020 03:10 AM

    Damien Elmes's Avatar

    Birdella: please see

    Anki 2.0 support has ended

  8. 8 Posted by Birdella Kenney on 25 May, 2020 03:43 PM

    Birdella Kenney's Avatar

    Thank you! Have a nice holiday.
        On Sunday, May 24, 2020, 11:10:23 PM EDT, Damien Elmes <[email blocked]> wrote:
     
      #yiv0972854970 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0972854970 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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