Syncing and adding issues

angelleigh1729's Avatar

angelleigh1729

05 Apr, 2020 03:24 AM

Hello I’ve been trying to simply add some info to my anki deck and put it on my phone all day and night.
I’ve read lots of helpful info but nothing is working for me. I’m not sure what to do

  1. Support Staff 1 Posted by Damien Elmes on 06 Apr, 2020 03:28 AM

    Damien Elmes's Avatar

    It sounds like you're accidentally overwriting changes when doing a one way sync. Please take a look at https://docs.ankiweb.net/#/syncing?id=conflicts

    To prevent this from happening, please ensure all devices are in sync (ie if prompted to upload/download, upload on one device then download on the other), and then in the future, please sync at the start and end of each Anki session. That will ensure any changes are fetched from other devices at the start, and any changes you make during the session are available to other devices at the end.

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