error installing anki

robert's Avatar


04 Apr, 2020 07:22 AM

hello... I download the program and every time i try to start it,i get an error message.... "failed to execute script pyi_rth_multiprocessing" what does that mean, and how can i fix it?

  1. Support Staff 1 Posted by Damien Elmes on 04 Apr, 2020 10:25 PM

    Damien Elmes's Avatar

    Please ensure your Windows is fully up to date. If that doesn't help, please try the -alternate version on the Anki website, and 2.1.15 as a last resort.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac