error installing anki

robert's Avatar

robert

04 Apr, 2020 07:22 AM

hello... I download the program and every time i try to start it,i get an error message.... "failed to execute script pyi_rth_multiprocessing" what does that mean, and how can i fix it?

  1. Support Staff 1 Posted by Damien Elmes on 04 Apr, 2020 10:25 PM

    Damien Elmes's Avatar

    Please ensure your Windows is fully up to date. If that doesn't help, please try the -alternate version on the Anki website, and 2.1.15 as a last resort.

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