Troubleshooted using the suggestions on the page you linked:
- I tried using my phone's hotspot in an attempt to sync on a different
network but that didn't work
- I have a macbook pro and don't have an anti-virus software that I know of
installed to add in an exemption for Anki.
- What is the purpose of the "determining packet loss" section?
Hi everyone, my problems seemed to have resolved as of this morning when I was able to sync again. My ankiweb backup has no images that I can see, but I believe that is because 2.2.23 syncs images in the background while the computer app remains usable. Thank you so much for your help, Damien.
I am having the same issue starting last night. Sync from iPad seemed to work, but when trying to sync onto MacBook Pro, it times out. I’m on the latest version and have tried restarting my device to no avail :(
I am having the same issue since yesterday. First my progress would at least sync, but none of the media would. This morning nothing syncs at all. I tried a test sync without any media present at all, and it still failed. I get the same message about the network connectivity loss or just that it failed without a reason. My anki app on android now takes a prolonged amount of time to sync.
I tried uninstalling everything, reinstalling, logging out and back in, but nothing has worked. I did everything mentioned in the post to work around these syncing problems, but that didn't work either. It is weird that so many people are having this issue suddenly.
I am experiencing the same issue as well. The connection always times out when syncing even though my internet connection is perfectly fine and runs smoothly on every other site and app, so I don't think it is an issue with my own connection.
I've spent the morning looking into this and I'm afraid I can not see any issues on AnkiWeb's end. The majority of you appear to be using Verizon, and the link between AnkiWeb's servers and Verizon's network appears to be experiencing significant packet loss at the moment. It is possible with all the people staying home at the moment, one of Verizon's international links is struggling to keep up with the extra demand being placed on it.
For the Verizon users, if you don't have access to a network provided by a different company I'm afraid the only option is to wait it out for now. If you are experiencing problems and you use a provider other than Verizon, please follow the steps I posted in the above link to record your packet loss, then post them in a new ticket.
Thank you for spending the time looking into it. While it has been a frustrating issue, this makes sense. My cell phone carrier (used as a hotspot) and the couple of locations I have tried to sync from have all been Verizon service.
Thanks for looking in to it- Verizon Fios internet back home in the burbs. That makes sense. I guess just gotta ride it out. Can’t make any new cards with pictures in the time being, but I guess I can still unsuspend cards that were already in there.
As far as the phone: I’ve tried with TMobile Anki Syncs and still get slow syncing.. I wonder if TMobile and Verizon use similar cell pathways?
I can't test your TMobile connection from this end as they appear to block incoming connections, but you could try tethering your computer to your phone then using mtr mentioned in the above link to check for packet loss.
My internet provider is Optus (from Australia). How is this happening to all these different networks, but not a problem from Anki end.
My internet connection is working with everything else, is it the way that data gets sent between my ISP and anki that this is occuring?
Hopefully can get fixed. I would at least appreciate the option to turn off auto sync, as when I am doing reviews, I get this annoying pop every few minutes.