No longer able to sync

Megan Freiburger's Avatar

Megan Freiburger

26 Mar, 2020 03:38 PM

Hello,

It says sync fail with my deck. When I go to ankiweb.net to confirm my email, it says that it can take up to 24 hours for my email to be received by my carrier. I have been trying to sync and following these instructions for a few weeks now and never received an email.

  1. Support Staff 1 Posted by Damien Elmes on 27 Mar, 2020 06:20 AM

    Damien Elmes's Avatar

    Hi Megan,

    Your email provider is accepting our emails. Did you check your spam folder, in case they have gone there? If you can't find them there, it may be that your email provider is accepting our emails and then failing to deliver them, and if that's the case, I'm afraid you'll need to change your account to a different email address in the Account tab of ankiweb.net to resolve the issue.

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