ioudove's Avatar


26 Mar, 2020 03:03 PM

I don't know why it happened suddenly. Click synchronize data and the window will pop up automatically. In addition, the refresh symbol on the right side of synchronize data button is rotating all the time

  1. 1 Posted by ioudove on 26 Mar, 2020 03:07 PM

    ioudove's Avatar

    Then, I tried to shut down the software, but the software card didn't move in the pop-up window. At last, I had to force out. When I restarted the software again, the problem was solved

  2. Support Staff 2 Posted by Damien Elmes on 27 Mar, 2020 06:17 AM

    Damien Elmes's Avatar

    How long did you wait? If the connection gets stuck it should time out after a while. You should also be able to click the abort button on the left side of that dialog to cancel the connection.

  3. 3 Posted by ioudove on 28 Mar, 2020 01:24 AM

    ioudove's Avatar

    I waited about two minutes

  4. Support Staff 4 Posted by Damien Elmes on 28 Mar, 2020 04:20 AM

    Damien Elmes's Avatar

    Thank you for the report, I will look into it.

  5. Support Staff 5 Posted by Damien Elmes on 01 Apr, 2020 05:48 AM

    Damien Elmes's Avatar

    Please try 2.1.24beta3. It should fix the abort button not aborting immediately, and will time out connections if they get stuck for a long time.


Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • 屏幕录制_2020-03-26_下午10.58.28.mov 8.27 MB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac