Anki and Bluetooth Errors

Nilan V's Avatar

Nilan V

21 Feb, 2020 03:35 AM

Hello I seem to be having a very peculiar issue:

Whenever I have Anki running my Bluetooth will disconnect. Essentially occurs randomly (aka not only when I open the program or specifically press any keys). When I open the Bluetooth manager on Windows 10 (version 1909; Running HP Envy x360) I can see that the Bluetooth will temporarily disable, disconnect with the device, and then re-enable. This problem has occurred since I updated to Anki Version 2.1.19.

Things I have tried:
Different headphones (Apple Air pods pro and Cowin E8 Pro - with the air pods once they disconnect initially they will not reconnect until I close anki)
Disable Addons
All windows software is updated and bluetooth drivers were reinstalled and updated

Thanks for the help in advance

Add-ons:
Speed Focus Mode auto-alert auto-reveal auto-fail
Postpone cards review
Image Occlusion Enhanced for Anki 21 alpha
load balancer
HoochieMama Randomize Rev Queue
Copy notes
Fastbar another toolbar for Anki 21 beta
Customize Sidebar
Progress Bar
Customize Keyboard Shortcuts
Replay buttons on card
Hierarchical Tags 2 Anki 2117 support
True Retention
More Overview Stats 21
Web Browser - Search terms Import texts and images automatically
Advanced Browser
Enhance main window
dictionary

  1. Support Staff 1 Posted by Damien Elmes on 21 Feb, 2020 04:34 AM

    Damien Elmes's Avatar

    Do the problems exist in the -alternate build?

  2. 2 Posted by Nilan Vaghjiani on 21 Feb, 2020 04:36 AM

    Nilan Vaghjiani's Avatar

    Nope did not have this issue before!

  3. Support Staff 3 Posted by Damien Elmes on 21 Feb, 2020 04:42 AM

    Damien Elmes's Avatar

    Sorry, I was not clear. There is an -alternate download on Anki website. Please download and install it, then see if the problems still occur.

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