Anki and Bluetooth Errors

Nilan V's Avatar

Nilan V

21 Feb, 2020 03:35 AM

Hello I seem to be having a very peculiar issue:

Whenever I have Anki running my Bluetooth will disconnect. Essentially occurs randomly (aka not only when I open the program or specifically press any keys). When I open the Bluetooth manager on Windows 10 (version 1909; Running HP Envy x360) I can see that the Bluetooth will temporarily disable, disconnect with the device, and then re-enable. This problem has occurred since I updated to Anki Version 2.1.19.

Things I have tried:
Different headphones (Apple Air pods pro and Cowin E8 Pro - with the air pods once they disconnect initially they will not reconnect until I close anki)
Disable Addons
All windows software is updated and bluetooth drivers were reinstalled and updated

Thanks for the help in advance

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  1. Support Staff 1 Posted by Damien Elmes on 21 Feb, 2020 04:34 AM

    Damien Elmes's Avatar

    Do the problems exist in the -alternate build?

  2. 2 Posted by Nilan Vaghjiani on 21 Feb, 2020 04:36 AM

    Nilan Vaghjiani's Avatar

    Nope did not have this issue before!

  3. Support Staff 3 Posted by Damien Elmes on 21 Feb, 2020 04:42 AM

    Damien Elmes's Avatar

    Sorry, I was not clear. There is an -alternate download on Anki website. Please download and install it, then see if the problems still occur.

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