Python38dll error

bod13773's Avatar


29 Jan, 2020 07:40 PM

After reinstalling my windows system I keep getting this error(Anki64bit version). I have tried reinstalling Anki about 15 times. It didn't help. I also couldn't find proper python38.dll 64 bit file.

  1. Support Staff 1 Posted by Damien Elmes on 29 Jan, 2020 09:52 PM

    Damien Elmes's Avatar

    What exactly is the error message you are getting? Does your Windows have all updates installed?

  2. 2 Posted by bod13773 on 30 Jan, 2020 07:05 AM

    bod13773's Avatar

    Oh I forgot to attach a screenshot

  3. 3 Posted by bod13773 on 30 Jan, 2020 08:44 AM

    bod13773's Avatar

    I also installed Pyinstaller module through cmd and every Windows update I possibly could. Then reinstalled Anki one more time and I'm still getting this error.

  4. Support Staff 4 Posted by Damien Elmes on 30 Jan, 2020 11:28 PM

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    I'm afraid I'm not sure what the problem is. You could try version 2.1.15 instead, as it uses an older library.

  5. 5 Posted by bod13773 on 14 Feb, 2020 08:30 PM

    bod13773's Avatar

    I tried version 2.1.15 and unfortunately, it didn't work and I started getting used to Ankiweb version and after certain windows update it suddenly started to work.

  6. Support Staff 6 Posted by Damien Elmes on 15 Feb, 2020 01:39 AM

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    Glad to hear it's working now.

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