Odd error: Cannot copy-paste into Add/Brower windows

xuanquansheng's Avatar

xuanquansheng

17 Jan, 2020 06:46 AM

Version 2.1.16~2.1.19(test many versions)
Win10 64bit
Unfortunately,I can not copy content in Add windows neither use CTRL+C or right click.
It seems strange,initially,it works,but after some times,it failed(after 5、6times ctrl+C)
My problem alike to this discussion:https://anki.tenderapp.com/discussions/beta-testing/1014-cannot-copy-from-fields-in-anki-210beta36
I have used some software to modify the way I can copy,for example ,some mouse postures.but even if I uninstall these softwars,this problem still appear.
Why early versions don't have this problem? Even if I reinstall anki after uninstall these softwares?
WHAT can I do besides reinstall win10 system?

  1. Support Staff 1 Posted by Damien Elmes on 17 Jan, 2020 08:57 AM

    Damien Elmes's Avatar

    It sounds like you may still have some program running on your machine thas is monitoring the clipboard. I'm afraid the only solution is to find and stop that software, as it is causing a problem for the toolkit Anki uses.

  2. 2 Posted by xuanquansheng on 17 Jan, 2020 09:12 AM

    xuanquansheng's Avatar

    It''s so sad,but I have reseted my win10 (preserve personal files but remove all apps and settings),ithis problem still appears when I use this new win10.it is so despair!

  3. Support Staff 3 Posted by Damien Elmes on 17 Jan, 2020 10:32 PM

    Damien Elmes's Avatar

    That's strange - I believe every other user who reported this problem had some other software running on their machine. Sorry I don't have better news for you. :-(

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