anki was not able to open my collection file

haidar's Avatar


15 Jan, 2020 11:58 AM

Hi, i re-set my computer to factory setting becuase it was playing up for a while. i backed up anki deck.
i re-installed anki now on the new comp and i keep getting this message below on opening anki.
i can;t even open anki let alone import my old decks into it. i have tried literally everything. there is stuff about addons online but even still it doesnt seem to work. please help, really need it for medicie exams. thank you. im in australia, phone 0423 282 349.

  1. Support Staff 1 Posted by Damien Elmes on 15 Jan, 2020 11:57 PM

    Damien Elmes's Avatar

    That indicates your collection is corrupt. Please make sure you're on the latest Anki, create a new profile, and then import a backup into the new profile.

    Restoring an Automatic Backup (Recovering from Data Loss)

    It looks like your decks are also on AnkiWeb, so you can restore from AnkiWeb if you are unable to locate any backups.

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