Anki PC software not working : problem with api-ms-win-crt-math-l1-1-0.dll

popogramme's Avatar

popogramme

27 Nov, 2019 01:48 PM

Hello,

When I try to open Anki after installation, I have a system error window appearing: Impossible to start the program because api-ms-win-crt-math-l1-1-0.dll is missing. Try to reinstall the program.
I click on OK and then a 2nd window appears :
Error loading python36.dll. Loadlibrary : the specified module can't be found.

Any idea ?

Thanks a lot

  1. Support Staff 1 Posted by Damien Elmes on 27 Nov, 2019 08:03 PM

    Damien Elmes's Avatar

    Please make sure you have all Windows updates installed, including the ones listed in the 'updates' section of https://apps.ankiweb.net

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