I can't log in to my account on my Mac

moamen's Avatar


08 Oct, 2019 10:30 PM

I can't log in to my account on my Mac

  1. Support Staff 1 Posted by Damien Elmes on 09 Oct, 2019 03:28 AM

    Damien Elmes's Avatar

    If you've forgotten your password, you can reset it from the login page of ankiweb.net

    If you're getting an error, please paste it here.

  2. 2 Posted by Moamen on 10 Oct, 2019 09:55 PM

    Moamen's Avatar

    Thanks for ur response
    But I can log in on the website and on my Android phone but the problem is with my Mac whenever I login this is what I get and I can’t sync the account on my Mac
    I tried to many things but nothing works

  3. Support Staff 3 Posted by Damien Elmes on 11 Oct, 2019 05:35 AM

    Damien Elmes's Avatar
  4. 4 Posted by Moamen on 11 Oct, 2019 04:22 PM

    Moamen 's Avatar

    It keeps telling me:
    Syncing failed:
    Error establishing a secure connection. This is usually caused by antivirus, firewall or VPN software, or problem with your ISP ( Invalid cert.)

  5. Support Staff 5 Posted by Damien Elmes on 11 Oct, 2019 10:45 PM

    Damien Elmes's Avatar

    If the message doesn't change, there is a good chance you have not correctly followed the steps on that link. Did you run the bat file?

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