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Error and can't sync Anki's desktop?

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Masoud

24 Sep, 2020 10:56 AM

Hi

I don't know what happened suddenly, Anki's desktop version, can't sync my decks and shows the below error when I click to sync:

"Please use the Check Database function, then sync again. If problems persist, please force full sync in the preference screen."

Tools > Check Database didn't fix it. Also, I hold down the Shift key to disable add-ons and then try the "Check Database" option, but nothing happened again. My version Anki's desktop is 2.1.30

Thank you in advance

• 2020-09-24_135749.jpg 54.5 KB

1. 1 Posted by Masoud on 24 Sep, 2020 01:43 PM

   

   I updated Anki's desktop to 2.1.34 and now I can study and synced, but the error message appears again after I click the sync button when I finished a deck. The weird thing is I studied a few decks and synced, but when I open Android version of Anki, those studied decks, haven't synced yet.

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2. Support Staff 2 Posted by Damien Elmes on 25 Sep, 2020 04:25 AM

   

   Please use Check Database from the Tools menu of the main Anki window. Then force a one-way sync as seen in the following video, uploading from your computer and downloading from any other devices you use.

   https://www.youtube.com/watch?v=UEAcpfMQnjo&t=90s

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3. 3 Posted by Masoud on 25 Sep, 2020 10:58 AM

   

   That's works! cool trick. Thank you Damien.

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4. Masoud closed this discussion on 25 Sep, 2020 10:59 AM.