Image Occlusion not working (entirely black)

Nathan Shen's Avatar

Nathan Shen

21 Sep, 2020 11:55 PM

Hi,

I am having the same problem as Rebecca Izrailo... on Jan 15, 2020 @ 12:13 PM. I see the exact same image she has on her mobile device where the image occluded image appears entirely black. I have followed the suggestions you guys offered to her, but to no avail. I have tried uninstalling and reinstalling as well. Has there been any developments as to why this is occurring? I paid for anki as a donation to the hard work you guys put in. I could really use your help.

Thanks,

Nathan

  1. Support Staff 1 Posted by Damien Elmes on 22 Sep, 2020 12:59 AM

    Damien Elmes's Avatar

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