missing images

jared fugitt's Avatar

jared fugitt

07 Aug, 2020 04:12 PM

I paid the 25$ for anki on my iphone and all of my media is missing. I am using a shared deck (miledown) and when I go into media sync log on my phone it shows that it removed them.When I look under check media it says 2217 files are missing and 0 files are unused. How do I restore the images that work on both the computer and ankiweb?

  1. Support Staff 1 Posted by Damien Elmes on 08 Aug, 2020 02:35 AM

    Damien Elmes's Avatar

    I don't see any deletions in your account - is it possible you misread the status, or have since uploaded your media again? Media not appearing is usually down to needing to wait for the sync to complete - please take a look at https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html and let me know if you continue to have problems.

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