500 Internal Server Error

walter.rezende12's Avatar

walter.rezende12

02 Jun, 2020 12:38 PM

My anki is having a problem after I decided to delete the media I didn't use (Tools> check media> delete media), when I went to update, the following error started to appear in the anki web: 500 Internal Server Error
The server has either erred or is incapable of performing the requested operation.

Even when restoring with backups, I am unable to normalize the situation, every time having synced it presents the option to download or upload the deck, however it does not matter which option you use always ends in error.

  1. walter.rezende12 closed this discussion on 03 Jun, 2020 10:13 AM.

  2. Damien Elmes re-opened this discussion on 03 Jun, 2020 10:14 AM

  3. Support Staff 1 Posted by Damien Elmes on 03 Jun, 2020 10:14 AM

    Damien Elmes's Avatar

    Please follow the steps in https://anki.tenderapp.com/discussions/beta-testing/1892-anki-2124-... then force a full upload to AnkiWeb.

  4. 2 Posted by walter.rezende1... on 03 Jun, 2020 10:17 AM

    walter.rezende12's Avatar

    I managed to force an upload yesterday, thanks.

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