EMERGENCY. My private deck has been deleted.

Nicole Aguirre's Avatar

Nicole Aguirre

27 May, 2020 01:41 PM

I clicked synchronize on my phone. Which has always downloaded my ankiweb cards, but today it deleted ALL my cards. Hundreds of cards. PLEASE HELP ME IMMEDIATELY. This is very important and cannot wait multiple days

  1. Support Staff 1 Posted by Damien Elmes on 28 May, 2020 01:13 AM

    Damien Elmes's Avatar

    Hi Nicole,

    There look to be plenty of cards in your AnkiWeb collection. If you log in to AnkiWeb, do you see your cards there? If so, please try forcing a one way sync in the preferences screen of AnkiMobile and choosing download again. If your recent changes were made in AnkiMobile, another option would be to try restoring from an automatic backup:

    Restoring an Automatic Backup (Recovering from Data Loss)

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