Home → AnkiWeb (Website) →

My card decks disappeared from my account

• Edit

Sarah

14 Nov, 2019 05:36 AM

Hi - I have logged into my existing AnkiWeb account after almost a year of not using it. When I got into my account there are no card decks present. I made multiple card decks almost a year ago but there is nothing showing. It's as if it is a new/unused account. Is there any way for my cards to be retrieved? I would like to use them again.

Thanks,
Sarah

1. Support Staff 1 Posted by Damien Elmes on 14 Nov, 2019 09:11 AM

   

   Anki Ecosystem » AnkiWeb account removal

   I'm afraid you will only be able to recover your data if you have a backup on one of your devices:

   AnkiWeb account removal

   • Edit

2. 2 Posted by Sarah Abuharaz on 14 Nov, 2019 05:57 PM

   

   Hi Damien,

   How do I know if my cards are backed up?

   • Edit

3. Support Staff 3 Posted by Damien Elmes on 14 Nov, 2019 08:34 PM

   

   Problems » Restoring an Automatic Backup (Recovering from Data Loss)

   If you have Anki installed on your devices, you can look for automatic backups it may have taken:

   Restoring an Automatic Backup (Recovering from Data Loss)

   • Edit