Anki tells me to "use a proper email address"

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02 Oct, 2019 09:13 PM

Hi Trying to sign up for an Anki account but when I put my details in I get the message "use a proper email address" so that I can recover my password. What can I do? This is my real email address. I used to have an account under another address but can't remember password. Can't reset password as I can't access my old email address.
Many thanks it anyone has a solution.

  1. Support Staff 1 Posted by Damien Elmes on 02 Oct, 2019 11:33 PM

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    Please try again now.

  2. 2 Posted by Adrienne Storm on 03 Oct, 2019 06:55 AM

    Adrienne Storm's Avatar

    Many thanks. I now have an account.

    ---- On Thu, 03 Oct 2019 01:33:47 +0200 Damien Elmes <[email blocked]> wrote ----

  3. 3 Posted by justyna on 16 Dec, 2019 09:25 AM

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    I have the same problem, what to do?

  4. Support Staff 4 Posted by Damien Elmes on 16 Dec, 2019 10:55 PM

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    Temporary email providers are not supported, so you'll need to use a different email provider.

  5. 5 Posted by justyna on 17 Dec, 2019 08:32 AM

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    It isn't temporary email

  6. Support Staff 6 Posted by Damien Elmes on 17 Dec, 2019 09:16 AM

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    You'll need to use an email provider with a better reputation:

  7. 7 Posted by justyna on 18 Dec, 2019 01:07 AM

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    This address is an anti-spam alias that functions as part of the correct email account. I do not want to provide the main address, I created alias only for contact ANKI.
    If you want, we can verify that - if you want me to answer from the main address, then I will do so by replying to your e-mail that has been sent to my inbox. What do you think?

  8. Support Staff 8 Posted by Damien Elmes on 18 Dec, 2019 09:31 AM

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    The point of the verification is to make sure important messages can be sent to you. We've confirmed that you're not able to receive emails from AnkiWeb at the address you've provided, so you will need to use a different address.

  9. 9 Posted by Adrienne Storm on 18 Dec, 2019 11:09 AM

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    ---- On Wed, 18 Dec 2019 10:31:09 +0100 Damien Elmes <[email blocked]> wrote ----

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