Can't add photos to custom cards

Oliver's Avatar


05 Apr, 2020 02:57 PM

I just tried to make a new deck for Chinese words I've found and I wanted to add a picture. I chose from my album but then, nothing. I took a photo and then nothing.

Also the Anki on my computer always says 'Connection Error Timed Out: Please try again on a different network'


I'm in China btw, so the latter issue may have something to do with that.

  1. Support Staff 1 Posted by Damien Elmes on 06 Apr, 2020 04:02 AM

    Damien Elmes's Avatar

    Hi Oliver,

    Please make sure the cursor is in a field and the keyboard displayed before attempting to add an image, as that tells AnkiMobile where the image should be placed.

    Depending on the province you're in you may have trouble connecting to AnkiWeb's servers - using a VPN may improve the situation.

  2. 2 Posted by Oliver O'Connor on 06 Apr, 2020 04:14 AM

    Oliver O'Connor's Avatar


    I'm not using it on my laptop anymore because of this issue. I'm in the Zhejiang province, using a VPN but still no dice.

    I'm trying to add the images on my iPhone but they're not adding.


  3. Support Staff 3 Posted by Damien Elmes on 06 Apr, 2020 04:56 AM

    Damien Elmes's Avatar

    Hi Oliver,

    Are you able to add an image if you edit an existing card instead of adding a new one? If you use the copy option while browsing images in the standard Photos app, then paste in one of the fields, does the image appear then?

  4. 4 Posted by Oliver O'Connor on 06 Apr, 2020 05:28 AM

    Oliver O'Connor's Avatar

    Hey :D

    I just tried the copy and paste thing and it worked! Thank you.

    Any other ideas about the syncing thing with Anki on my laptop?


  5. Support Staff 5 Posted by Damien Elmes on 07 Apr, 2020 03:02 AM

    Damien Elmes's Avatar

    Please take a look at

    'Syncing failed: Connection timed out' errors when syncing

    If it never appears to make any progress, the app may be firewalled, or you may need to adjust the proxy settings for your proxy/VPN

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