sync problem - forced full sync

Marcin's Avatar


10 May, 2013 09:36 AM

When I sync desktop anki or androide one with ankiweb each time I get the message that my decs here and on AnkiWeb differ so much that they cant be merged and i need to completely overwrite the collection by downoloading or uploading to AnkiWeb. This is an error!!! how do I solve it? To back up the fact that this is an error I can say that I updated the anki desktop to the newest version 2.0.8 and then installed android version. ALso, I do full sunc one time assuming that this makes the decs the same on both sides, and a moment after then syncing I get the same error and am forced to do the full sync. I do not want to start real learning before solving this issue because this limits the functionality too much and i want to use both desktop and my mobile. Also, after installation, before I started testing the soft the sync was working OK. Shall I switch to anymemo free or mnemosyne?

  1. Support Staff 1 Posted by Damien Elmes on 10 May, 2013 09:50 AM

    Damien Elmes's Avatar

    Please use Tools>Maintenance>Check DB using the computer version to see if there's a problem with your collection. After that, please use Tools>Maintenance>Full Sync to force an upload, and the problem should go away.

  2. 2 Posted by Marcin on 10 May, 2013 10:20 PM

    Marcin's Avatar

    Hi Damien,

    Have done what you advise before and did not help.
    Now, I cleared all decks on both www and desktop, uploaded some new via
    desktop - synchronized and... it is OK now.

    Thanks for your support,

    W dniu 2013-05-10 11:50, Damien Elmes pisze:

  3. Support Staff 3 Posted by Damien Elmes on 11 May, 2013 04:01 AM

    Damien Elmes's Avatar

    If the problem crops up again, please let us know.

  4. 4 Posted by Marcin on 12 May, 2013 12:36 AM

    Marcin's Avatar

    Hi, it was OK. but you know, I started learning Anki, testing and
    customizing the templates of the cards and the problem is back again. It
    would not be an issue if not that the sync desktop-web is used to later
    sync web-android. I guess I will be using my smartphone detached from
    AnkiWeb and PC - at least for now. Anyway thanks for help.
    PS: it is funny but the sync between android and PC was the deciding
    argument I decided for Anki, otherwise, If only Android was considered I
    would go for instanse for AnyMemo Free... super user friendly.


    W dniu 2013-05-11 06:01, Damien Elmes pisze:

  5. 5 Posted by Soren Bjornstad on 12 May, 2013 02:58 AM

    Soren Bjornstad's Avatar

    After full syncing up, did you full sync *down* on Android? If you sync up,
    it will just overwrite the AnkiWeb collection the other way and the decks
    will remain unmergeable.

  6. Soren Bjornstad closed this discussion on 25 May, 2013 02:58 AM.

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