Error- Check Database, won't let me close the program out

Lauren's Avatar


06 Jun, 2020 03:30 PM

This is the error I'm getting. I'm not sure what's wrong.

An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.19 (3c8690ae) Python 3.8.0 Qt 5.14.0 PyQt 5.13.2
Platform: Mac 10.15.4
Flags: frz=True ao=False sv=1

Caught exception:
Traceback (most recent call last):
  File "aqt/", line 916, in closeEvent
  File "aqt/", line 377, in unloadProfileAndExit
  File "aqt/", line 352, in unloadProfile
  File "aqt/", line 450, in unloadCollection
  File "aqt/", line 726, in closeAllWindows
  File "aqt/", line 124, in closeAll
  File "aqt/", line 701, in closeWithCallback
  File "aqt/", line 439, in saveNow
  File "aqt/", line 536, in saveTags
  File "anki/", line 83, in flush

  1. 1 Posted by addons_zz on 06 Jun, 2020 10:10 PM

    addons_zz's Avatar

    Please see When problems occur

    If you cannot close Anki, just kill you Anki application using a task manager.

    When does this happen? Does it happen every time? Is it random? (

  2. 2 Posted by Lauren Lilly on 07 Jun, 2020 12:50 AM

    Lauren Lilly's Avatar

    I had to kill the program then uninstalled and reinstalled and it worked! I
    was worried it was a saving card issue. Thanks so much!

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