Anki audio stopped working all of a sudden on Mac but works fine on Anki Web

Bernardo's Avatar

Bernardo

06 Jun, 2020 01:35 PM

A weird thing happened and that has been ruining my studies: audio won't play on Anki. I have tried pressing R, checking on media.collection if the files were there, deleted all my addons, tried an old backup but still, sound files don't work. I would appreciate it if someone could help me out.

  1. 1 Posted by kelciour on 06 Jun, 2020 03:19 PM

    kelciour's Avatar

    A bit more info is needed. What's your Anki version? Did you install standard or alternate Anki version? Or just use Help - About - Copy Debug Info to copy it.

    As a temporary solution, maybe restart your computer to fix the audio playback. The audio should work fine for some time.

  2. Support Staff 2 Posted by Damien Elmes on 07 Jun, 2020 11:31 PM

    Damien Elmes's Avatar

    Does Tools>Check Media report any problems?

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