Syncing doesn't work

Roberto Correa's Avatar

Roberto Correa

25 May, 2020 02:02 AM

This comment was split from the discussion: Syncing doesn't work

Hello,
I've been having the same issue as the ones above. I just imported a 1.7 GB file to Anki and I am trying to sync it so I can use it in Anki's android app. The Media Sync Log seems stuck and I don't know whether to wait or to abort.

  1. Support Staff 1 Posted by Damien Elmes on 25 May, 2020 02:02 AM

    Damien Elmes's Avatar

    If you scroll down to the botttom, what does it say? Please be aware that syncing may take quite a while when you've added a bunch of media:

    Media files may take time to sync

  2. 2 Posted by Roberto Alejand... on 25 May, 2020 11:47 PM

    Roberto Alejandro Correa Soto's Avatar

    It does not say anything. The following text pops up on the screen (shown below) and then it returns to my main screen (with all my decks except woth the one I am trying to download from ankiweb).

    Please

    ________________________________
    De: Damien Elmes <[email blocked]>
    Enviado: domingo, 24 de mayo de 2020 9:02 p. m.
    Para: Roberto Alejandro Correa Soto <[email blocked]>
    Asunto: Re: Syncing doesn't work [Anki (Computer Version) #41841]

  3. Support Staff 3 Posted by Damien Elmes on 26 May, 2020 09:50 AM

    Damien Elmes's Avatar

    I was talking about the computer version, which you have in the earlier screenshot. If your issues are specific to AnkiDroid, please report them to the AnkiDroid developers:

    AnkiDroid has a separate support site

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