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Syncing doesn't work

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Roberto Correa

25 May, 2020 02:02 AM

This comment was split from the discussion: Syncing doesn't work

Hello,
I've been having the same issue as the ones above. I just imported a 1.7 GB file to Anki and I am trying to sync it so I can use it in Anki's android app. The Media Sync Log seems stuck and I don't know whether to wait or to abort.

• IMG_20200522_225652.jpg 3.27 MB

1. Support Staff 1 Posted by Damien Elmes on 25 May, 2020 02:02 AM

   

   Problems » Media files may take time to sync

   If you scroll down to the botttom, what does it say? Please be aware that syncing may take quite a while when you've added a bunch of media:

   Media files may take time to sync

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2. 2 Posted by Roberto Alejand... on 25 May, 2020 11:47 PM

   

   It does not say anything. The following text pops up on the screen (shown below) and then it returns to my main screen (with all my decks except woth the one I am trying to download from ankiweb).

   Please

   ________________________________
   De: Damien Elmes <[email blocked]>
   Enviado: domingo, 24 de mayo de 2020 9:02 p. m.
   Para: Roberto Alejandro Correa Soto <[email blocked]>
   Asunto: Re: Syncing doesn't work [Anki (Computer Version) #41841]

   • Screenshot_20200525_183446_com.ichi2.anki.jpg 108 KB
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3. Support Staff 3 Posted by Damien Elmes on 26 May, 2020 09:50 AM

   

   Anki Ecosystem » AnkiDroid has a separate support site

   I was talking about the computer version, which you have in the earlier screenshot. If your issues are specific to AnkiDroid, please report them to the AnkiDroid developers:

   AnkiDroid has a separate support site

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