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My user name and password is not working for my iphone or my cpu

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Scott Graves

22 May, 2020 12:20 AM

My user name and log in is not working how can I retrieve this information

1. 1 Posted by Birdella Kenney on 22 May, 2020 12:26 AM

   

   I think my account has been de-activated. I'm not sure. How can I get it back?

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2. Support Staff 2 Posted by Damien Elmes on 22 May, 2020 01:39 AM

   

   You don't appear to have an account - you can create one at ankiweb.net

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3. 3 Posted by Birdella Kenney on 22 May, 2020 01:43 AM

   

   Thanks!
       On Thursday, May 21, 2020, 09:40:03 PM EDT, Damien Elmes <[email blocked]> wrote:

     #yiv1201336464 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1201336464 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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4. 4 Posted by Birdella Kenney on 23 May, 2020 01:51 AM

   

   Hi Damien,
   I am able to log in but when I try to sync I get this message.  Please see below.

       On Thursday, May 21, 2020, 09:40:03 PM EDT, Damien Elmes <[email blocked]> wrote:
    
     #yiv0139984541 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0139984541 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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   • Screen_Shot_2020-05-22_at_9.48.44_PM.png 125 KB
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5. 5 Posted by Margarita on 23 May, 2020 02:17 AM

   

   This comment was split into a new discussion: Password issue

   My password doesn’t work with my iphone

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6. 6 Posted by Birdella Kenney on 23 May, 2020 11:25 PM

   

   Damien,
   This is message I received when trying to log in?  So is there something you can do on your end to restore my account?

       On Thursday, May 21, 2020, 09:40:03 PM EDT, Damien Elmes <[email blocked]> wrote:
    
     #yiv5707454479 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5707454479 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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   • __UTF-8_b_U2NyZWVuIFNob3QgMjAyMC0wNS0yMyBhdCA3LjIyLjU4IFBNLnBuZw____ 172 KB
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7. Support Staff 7 Posted by Damien Elmes on 25 May, 2020 03:10 AM

   

   Anki Ecosystem » Anki 2.0 support has ended

   Birdella: please see

   Anki 2.0 support has ended

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8. 8 Posted by Birdella Kenney on 25 May, 2020 03:43 PM

   

   Thank you! Have a nice holiday.
       On Sunday, May 24, 2020, 11:10:23 PM EDT, Damien Elmes <[email blocked]> wrote:
    
     #yiv0972854970 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0972854970 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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