Fail to sync new cards

Lydia Li's Avatar

Lydia Li

19 May, 2020 11:21 PM

I'm using Mac version of Anki.
In the sync process when Anki displays "Checking media" the process suddenly stops as if there's no new cards/media.
Then I try to sync on iPad but no new cards are downloaded from the cloud.

  1. 1 Posted by Lydia Li on 19 May, 2020 11:34 PM

    Lydia Li's Avatar

    (supplementary discription:)
    Meanwhile the synchronise of the conditions of all my due cards is normal.
    It may also be the problem of the iPad not being able to download new cards from cloud.
    You can see from the attached pics that while there're 31 new cards in deck "R2" on Mac Anki, there's no new cards in deck "R2" on iPad Anki. And I've checked and make sure my new card limit is 1000, far beyond 31.

  2. Support Staff 2 Posted by Damien Elmes on 20 May, 2020 10:33 AM

    Damien Elmes's Avatar

    Please try updating to the latest Anki, as it includes improvements to media syncing

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