Missing media from one computer but not from phone and other computer

dbonde+forum+anki.tenderapp.com's Avatar

dbonde+forum+anki.tenderapp.com

19 May, 2020 08:42 PM

One of my computers A is missing all media I have added to my personal decks, with one exception. On my phone and my other computer B, everything is there as expected, with one exception.

It is the same exception in both cases, the image that A has is missing from both my phone and B.

I ran "Check media" on A and thousands of files were unused (probably because when I started to use Anki I imported a bunch of shared decks). I cleaned up all that and now when I run "Check media" it returns with a list of missing, but used, files.

When looking in the collection.media directory there are 33 files there. One is the exception mentioned above but the remaining 32 files all have the same modification date 2019-apr-11 (I bought the computer December 2019 so...) that seems to be related to subjects I haven't studied.

What's going on here?

Thank you.

  1. Support Staff 1 Posted by Damien Elmes on 20 May, 2020 10:28 AM

    Damien Elmes's Avatar

    You'll need to let me know your AnkiWeb ID again if you would like me to look into your account.

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