Syncing failed error

Joshua Falconer's Avatar

Joshua Falconer

18 May, 2020 06:17 PM

Hi, I have been using Anki for several years, and I only now experienced the following syncing error. Please advise.

Syncing failed:
'[Errno 1] _ssl.c:507: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version'

  1. 1 Posted by addons_zz on 18 May, 2020 11:14 PM

    addons_zz's Avatar
    1. Backup your collection (your Anki directory on your local computer), see Managing Files and Your Collection
    2. drag the old file to the trash
    3. install the latest Anki version from by opening the .dmg and dragging the icon to your Applications folder
  2. 2 Posted by Joshua Falconer on 19 May, 2020 07:44 PM

    Joshua Falconer's Avatar

    That worked, thank you

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