blank screen problem in windows
I use Anki 2.1.22 version in windows 7 without external graphic card and I have a black screen that I only can see menus. I don't use any add-ons and I restarted my PC and reinstalled software but still have that problem. I googled but I can't find any answers for it.
This is my debug info:
Anki 2.1.22 (0ecc189a) Python 3.8.1 Qt 5.12.6 PyQt 5.12.3
Platform: Windows 7
Flags: frz=True ao=False sv=1
Add-ons, last update check: 2020-05-13 09:07:38
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
===IDs of active AnkiWeb add-ons===
===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
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Untitled.png 20.4 KB
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Support Staff 1 Posted by Damien Elmes on 13 May, 2020 08:38 AM
Please try changing your video driver: https://changes.ankiweb.net/#/known-issues
2 Posted by Meysam on 26 May, 2020 05:29 AM
I appreciate you, Damien but unfortunately my problem didn't solve yet. I followed the instructions but nothing happened. I attached the screenshot of my command prompt and you can see I ran the command several times.
Support Staff 3 Posted by Damien Elmes on 26 May, 2020 10:03 AM
If Anki doesn't start after that, please try again after changing 'auto' to 'angle'