blank screen problem in windows

Meysam's Avatar

Meysam

13 May, 2020 05:10 AM

I use Anki 2.1.22 version in windows 7 without external graphic card and I have a black screen that I only can see menus. I don't use any add-ons and I restarted my PC and reinstalled software but still have that problem. I googled but I can't find any answers for it.
    This is my debug info:

    Anki 2.1.22 (0ecc189a) Python 3.8.1 Qt 5.12.6 PyQt 5.12.3
    Platform: Windows 7
    Flags: frz=True ao=False sv=1
    Add-ons, last update check: 2020-05-13 09:07:38
    
    
    ===Add-ons (active)===
    (add-on provided name [Add-on folder, installed at, version, is config changed])
    
    
    ===IDs of active AnkiWeb add-ons===
    
    
    ===Add-ons (inactive)===
    (add-on provided name [Add-on folder, installed at, version, is config changed])

  1. Support Staff 1 Posted by Damien Elmes on 13 May, 2020 08:38 AM

    Damien Elmes's Avatar

    Please try changing your video driver: https://changes.ankiweb.net/#/known-issues

  2. 2 Posted by Meysam on 26 May, 2020 05:29 AM

    Meysam's Avatar

    I appreciate you, Damien but unfortunately my problem didn't solve yet. I followed the instructions but nothing happened. I attached the screenshot of my command prompt and you can see I ran the command several times.

  3. Support Staff 3 Posted by Damien Elmes on 26 May, 2020 10:03 AM

    Damien Elmes's Avatar

    If Anki doesn't start after that, please try again after changing 'auto' to 'angle'

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