Cant make Anki talk to Ankiweb

kate.saw's Avatar


30 Apr, 2020 10:50 AM

I bought Anki in 2018 but lost interest for years, until I started using Ankiweb again recently. However, my original Anki has no resemblance to my current Ankiweb decks, and I'd like to unite them - with everything resembling my ankiweb decks. Any ideas please?

  1. Support Staff 1 Posted by Damien Elmes on 01 May, 2020 04:06 AM

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    If you sync and choose 'download', it will grab your content from AnkiWeb:

  2. 2 Posted by kate.saw on 03 May, 2020 10:26 AM

    kate.saw's Avatar

    Hi Damien

    I've tried this but it comes up with a failure message with lots of
    code, and then wants me to set up a free account.   Trouble is that I
    already have both paid and free accounts   The uptodate one is on
    AnkiWeb, whereas the Anki one only has decks I downloaded when I first
    bought Anki.   Ideally, I'd get rid of them and only use the decks on

    Another thing is that I have no idea what password I would have used
    back then.

    Thanks in advance


  3. 3 Posted by addons_zz on 03 May, 2020 07:40 PM

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    I've tried this but it comes up with a failure message with lots of code,

    Can you copy-paste here the error messages/code? Can you provide some screenshots for illustration?

    Another thing is that I have no idea what password I would have used

    @kate.saw, just go to and click reset password

  4. 4 Posted by kate.saw on 04 May, 2020 06:29 PM

    kate.saw's Avatar


    I already know my password for Ankiweb, but I think that Anki must be
    wanting a different one.   Hope you can make sense of my mess-up.

    Anyway, this is the code:-

    Syncing failed:

    Traceback (most recent call last):

    File "aqt\", line 324, in run

    File "aqt\", line 341, in _sync

    File "anki\", line 619, in hostKey

    File "anki\", line 593, in req

    File "thirdparty\httplib2\", line 1597, in request

    File "thirdparty\httplib2\", line 1345, in _request

    File "aqt\", line 467, in _conn_request

    File "thirdparty\httplib2\", line 1036, in connect

    SSLHandshakeError: [Errno 1] _ssl.c:504: error:1407742E:SSL
    routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version

    And here is a screenshot:-

    Many thanks

    Kate Saw

  5. 5 Posted by kate.saw on 04 May, 2020 06:31 PM

    kate.saw's Avatar

    Sorry - another screenshot so you can see the decks I'm actually working
    on to compare them with the ones on Anki

    Kate Saw

  6. 6 Posted by addons_zz on 04 May, 2020 07:15 PM

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    That error indicates you are using an old version of Anki which is not supported anymore. Please, see Anki 2.0 support has ended

    1. Backup your collection (anki directory)
    2. And download the latest version from
  7. 7 Posted by kate.saw on 04 May, 2020 07:17 PM

    kate.saw's Avatar

    Thanks. When you say that I should back up my collection, are you referring to the decks in Sankey, all the decks in Anki web? I’ve no interest in the decks in Anki, but I am using the Anki web decks.
    Thank you
    Kate saw

  8. 8 Posted by addons_zz on 04 May, 2020 07:40 PM

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    I mean only the collection you have locally on your computer. The collection you have on the web is already backup automatically.

  9. 9 Posted by kate.saw on 04 May, 2020 10:16 PM

    kate.saw's Avatar

    I’m afraid I don’t fully understand what you are saying. Yes, I am aware that the Ankiweb decks are backed up. However unless I can sync them with the actual Anki app what is the point of having paid for Anki.?
    I don’t understand your first sentence.
    Kate SAW

  10. 10 Posted by addons_zz on 04 May, 2020 10:48 PM

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    The anki application on your computer has a copy of your collection. I was suggesting to backup that directory: Managing Files and Your Collection

  11. Support Staff 11 Posted by Damien Elmes on 05 May, 2020 05:45 AM

    Damien Elmes's Avatar

    Hi Kate,

    If the decks you want to keep are on AnkiWeb, please ignore the comment about backing up your computer decks. What you'll need to do is:

    • drag the old file to the trash
    • install the latest Anki version from by opening the .dmg and dragging the icon to your Applications folder
    • run it from the Applications folder, and click on sync
    • after entering in your login details, choose "download" on the first sync
  12. 12 Posted by kate.saw on 05 May, 2020 10:18 AM

    kate.saw's Avatar

    That worked!

    Thanks very much, Damien


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