Error adding tags from browser

Adrian's Avatar

Adrian

16 Apr, 2020 03:17 PM

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.23 (de9543ff) Python 3.8.0 Qt 5.13.1 PyQt 5.14.1
Platform: Mac 10.15.4
Flags: frz=True ao=False sv=1
Add-ons, last update check: 2020-04-15 15:25:24

Caught exception:
Traceback (most recent call last):
  File "aqt/progress.py", line 76, in handler
  File "aqt/browser.py", line 1095, in deferredDisplay
RuntimeError: wrapped C/C++ object of type SidebarTreeView has been deleted

  1. Support Staff 1 Posted by Damien Elmes on 17 Apr, 2020 07:26 AM

    Damien Elmes's Avatar

    If you can reliably reproduce the issue, please let me know the steps you're taking.

  2. 2 Posted by Adrian Lowenfel... on 17 Apr, 2020 05:30 PM

    Adrian Lowenfeld's Avatar

    Thank you for your reply, the issue has not occurred since but if it does I will be sure to take note and email this information.

  3. 3 Posted by jwh on 25 Apr, 2020 07:03 PM

    jwh's Avatar

    I am having this exact same error message on the MacOS app. Happens whenever I add a tag while within a study session.

  4. Support Staff 4 Posted by Damien Elmes on 25 Apr, 2020 11:17 PM

    Damien Elmes's Avatar

    jwh: could I trouble you for exact steps please?

  5. 5 Posted by James on 07 May, 2020 07:09 PM

    James's Avatar

    Hey Damien,

    As best as I can describe it, if I was editing a card while in a study
    session and added tags, it would trigger the error message about half the
    time. Now it never seems to occur and I can no longer reproduce it.

    Hope that helps,
    James

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